At Shannons Shoes we want you to be completely happy with your purchase. We understand it can be hard to buy shoes online so here is a guide to help you find the perfect fit. Please do not hesitate to contact us if you need further sizing information as all brands can fit slightly different. We are here to help.
Please see specific products for sizing information.
At Shannon's Shoes our goal is to offer you the best shipping options, no matter where you live. Every week, we deliver to hundreds of customers across the country, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
Processing time: Order verification, quality check and packaging. All orders are sent from our store here on the Sunshine Coast. Orders will be dispatched the same day if placed before 12pm between Monday - Friday.
We Offer Free Regular Shipping for all orders over $150 - Regular shipping usually takes between 5-10 days to be delivered
Orders under $150 regular shipping is $12.95 for delivery Australia wide.
All Express Shipping is $16.50 for Express Delivery Australia Wide. Express Delivery usually takes between 3-5 days to be delivered.
At Shannon’s Shoes, we want you to be completely happy with your purchase. We appreciate it's not always easy buying online and we understand that you may need to return or exchange items.
Our online returns policy offers you either an exchange or full refund on unworn full priced merchandise within a 30-day period. Products with a discount up to 20% are eligible for either a refund or exchange. Products with a discount greater than 20% are final sale and are NOT ELIGIBLE to be returned for either exchange or refund.
You may return your online purchase to our physical store for an exchange/refund or post it back to our online store. Postage is non-refundable. The costs to return items to our store is incurred by the customer.
How to Return Your Shoes
Package unworn/unused items into their original box/packaging.
Include a copy of your original order/packing note or receipt with a note explaining the reason for the return and whether you would like a refund or an exchange for another item.
Place in a postage satchel addressed clearly with our address and your return address on it.
Our return address is:
32 Bulcock Street
Caloundra Qld 4551
Please note: Please do not affix any postage labels directly to the shoe box itself or you may incur a re-boxing fee of $5.00