Orders placed before 1pm are shipped the same day. Orders placed after 1 pm will leave the following day. Monday to Friday.

Postage is free when you spend over $150. Orders under $150 are $16.50 for express and standard shipping is $12.95

Express shipping generally takes 3-5 days sometime quicker depending on shipping address and Australia Post. (However there may be some delays due to COVID-19)

Regular shipping generally takes 5-10 days (However there may be some delays due to COVID-19)

You will receive an email with your tracking details once your order has been dispatched. If you have any trouble with this please contact customer service at info@shannonsshoes.com.au

At Shannon’s Shoes, we want you to be completely happy with your purchase. We appreciate it's not always easy buying online and we understand that you may need to return or exchange items.

Our online returns policy offers you either an exchange or full refund on unworn full priced merchandise within a 30-day period. Products with a discount up to 20% are eligible for either a refund or exchange. Products with a discount greater than 20% are final sale and are NOT ELIGIBLE to be returned for either exchange or refund.

You may return your online purchase to our physical store for an exchange/refund or post it back to our online store. Postage is non-refundable. The costs to return items to our store is incurred by the customer.

Our Returns address is

Shannons Shoes

32 Bulcock Street Caloundra Qld 4551

Please see the terms and conditions of sale items here. https://shannonsshoes.com.au/pages/returns-and-refunds

If you are unsure if a product qualifies for a refund or exchange please check before purchase

Of course, as long as it falls within our 30 day return policy. Click here to see returns policy

At Shannon’s Shoes, we want you to be completely happy with your purchase. We appreciate it's not always easy buying online and we understand that you may need to return or exchange items.

Our online returns policy offers you either an exchange or full refund on unworn full priced merchandise within a 30-day period.

You may return your online purchase to our physical store for an exchange/refund or post it back to our online store. Postage is non-refundable. The costs to return items to our store is incurred by the customer.

If you have purchased a sale item please see the sale returns policy here to check first whether you are eligible for a return or exchange.

Click here to see Returns & Refund Policy

Please see each specific product for sizing infomation.

If you have any questions with sizing please contact us. We are happy to help

Please see our Wide Fitting collection here

https://shannonsshoes.com.au/collections/wide-fitting-shoes

We have a large range of styles that will accomodate a custom orthotic.

Yes any natural material like leather will mould and soften to areas under pressure.

Please send us an email at info@shannonsshoes.com.au if you would like to be contacted when an item is back in stock.

Absolutely. Please leave us a note at checkout letting us know that you will be collecting your order instore.

We offer several different payment options.

Credit / Debit Card

Paypal

Afterpay

Zippay

Yes we do.

Yes we do. Click here to learn more

Absolutely please call our friendly staff on 0754911303.

Yes! We offer Gift Cards. Shop Gift Cards here

We have a range of shoe care products, Click here to learn more

Yes, we do recommend waterproofing your shoes. You can shop our Water Proof Spray in-store only.

Click here to learn more